HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Please allow five working days for your order to leave Sweet Petite HQ. This excludes weekends and public holidays. As a Mum of a three year old and an eight month old, things don’t always go to plan. Once the couriers have your item/s, it is out of my hands as to when you will receive your parcel.
For personalised products please allow an additional five working days (ten in total) for us to work together to perfect your new piece.
If you have a deadline to meet, please contact us to discuss if this will be possible.
WHERE ARE YOU BASED?
Our online store is based in Christchurch, New Zealand.
HOW MUCH IS SHIPPING?
Due to the nature and size of our products, we use a flat rate shipping charge of $4.95 whether you purchase one or five products. Our shipping charge is subsidised so that you can shop to your heart’s content without having to worry about the cost to get your goodies to you!
CAN YOU SEND MY ORDER UNTRACKED?
No. Not only do we want to protect you as a customer, but us as a business should anything go awol.
I MADE A MISTAKE ON MY ORDER, HELP!
Provided your order has not been processed I will be happy to assist you to get the right products. If this means you have been undercharged, I’ll send you an invoice for the difference which will be payable by Direct Deposit.
I’M BUYING THIS AS A GIFT, CAN THEY RETURN IT IF THEY DON’T LIKE IT?
No. We have gift vouchers available which would make a fabulous gift that they can redeem at their convenience.
ARE YOUR PRINTS FRAMED?
No, at this stage we only offer unframed prints. Great frame shopping places include Kmart and The Warehouse.
CAN I PICK UP MY ORDER?
Unfortunately at this stage we do not allow pickups from our home address.